We will collect personal information of the User as detailed further in this clause. While some user information has to be mandatorily provided, others are optional and certain portions of the information will remain private; we shall always let the user know which is which. Additional information may be gathered during subsequent usage of the website and availing of Services, by the User, whenever the User chooses to provide it.
1.1 Certain mandatory information will be collected at the time of registration on the website which is required to enable the User to login to the website for us to (i) verify the User's identity; (ii) determine the User's eligibility for taking loans using, inter alia, our proprietary technology and such additional rues that may be determined by (a) us; (b) our banking partners or (c) both (a) and (b); and (iii) safeguard against illegal activities like fraud, cheating, misrepresentation, etc.
1.2 For providing Services we require certain information such as name, date of birth, e-mail address, mobile number, residential address, current address, company name, PAN, salary, bank statements, etc. and certain information such as gender, age, etc. Further, we also collect and store your usernames, passwords, e-mail addresses and other security related information that you use for our sites in relation to our Services.
1.3 In order to use the facilities and Services available on the website the User may be required, from time to time, at the request of Loanwalle to provide certain additional personal information after registration on the website, which information shall be collected only upon receiving User's express consent.
1.4 We may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of 'cookies' sent to the website, including mobile network information , standard web log information, traffic to and from the website, tracking inside the website and any other information available information from:
1.4.1 an IP address, assigned to the device used by the User;
1.4.2 the domain server through which the User accesses the website and the functions and features therein; and
1.4.3 the type of device used by the User ("Device").
1.6 After obtaining the User's specific consent to allow the website to access the User's SMS inbox, we may collect relevant information from text messages (SMS) received by the Users from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and utility companies), that will enable us to provide better access to financial services and products to the Users. We will only access business messages that originate from alphanumeric senders.
1.7 In order to enhance our ability to provide valuable Services and experiences to the User, we may: (i) automatically receive, collect and analyze your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and (ii) collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.
2. Method and Manner of Use of Information
2.1 Personal information We use Personal Information for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, and providing customer support. We use this information to determine their creditworthiness, loan amount and interest rates to be charged. Your personal information may also be shared with third parties in order to facilitate services to you. However, Loanwalle is not responsible for any breach of security or for the actions of any third parties that may result in loss or injury to you on account of information made available to any third party. Upon acceptance of these terms and conditions, you hereby grant an unequivocal and absolute consent to share your personal information with third parties. Loanwalle is not required to seek your consent in respect of sharing your personal information with third parties. We would further share your information with marketing agencies and other businesses if we in our sole discretion understand that your information may be used to market a product or service.
2.2 Non-personal information We use Non-Personal Information to track the use of the Website and customer behavior, and for other internal purposes, such as providing, maintaining, evaluating, and improving Loanwalle .Services and the Website.
3.Sharing of Information
3.1 We will not use User information for any purpose other than in connection with the website. You understand that in order to provide the Services, we will share the User information with third parties who are providing the loans / credits availed through the website or otherwise and you agree to such User information being shared. Loanwalle will not rent, sell or share User information and will not disclose any of the User's personally identifiable information to third parties or affiliates, unless:
3.1.1 It is in connection with disclosure to financial institutions and banks, in which case, the User hereby gives his express permission;
3.1.2 It is in connection with the Services being rendered through the website;
3.1.4 It is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure;
3.1.5 It forms part of the information we share with advertisers on an aggregate basis;
3.1.6 It improves personalization, analysis and for offering new products/services; and
3.1.7 It is required under an arrangement between us and the third party for product enhancement, analysis, risk and security purposes, communication purpose, etc.
3.2 If all or some of the business, stock or assets of Loanwalle are acquired or merged with another business entity, we will share all or some of your information with the acquiring / merged entity to continue to provide the Services to you.
3.3 If you decline to submit information to us, then we will unfortunately not be in a position to provide the Services to you.
4. Service Providers
4.1 We may employ third-party service providers and individuals due to the following reasons:
4.1.1 To facilitate our Service; or
4.1.2 To provide the Service on our behalf; or
4.1.3 To perform Service related services; or
4.1.4 To assist us in analyzing how our Services are used.
4.2 You acknowledge that the third-party service provider/agent/agencies will have access to your personal information on a need to know basis to assist us in rendering Services, and the service providers are restricted from using the same for any other reason. The third-party service providers are obligated not to disclose or use the information for any other purpose.
5.Your Rights and Preferences as a Data Subject in India
6. Data Retention
6.1 We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
7. Reviewing and Changing Personal Information
7.1 You can obtain a copy of your personal information and request that we correct errors if any, in the same by sending us an email at firstname.lastname@example.org. For your protection, you will be required to provide proof of your identity to obtain a copy of your personal information. You may also opt out of receiving promotional communications from Naman Finlease Pvt. Ltd. or opt-out of sharing your personal information with third parties by emailing us about the same.
7.2 If your personal information changes or if you no longer want to use Loanwalle. Services, you may correct, update or deactivate your personal information and/or your account through the account management screen. If you would like us to deactivate or terminate your account you can also contact us at email@example.com.
7.3 In case of cancellation or deletion of your account, kindly note that certain personal information may be retained by us, wherever required or authorized by applicable law. Please remember any content that has been shared by you or submitted to any third party link provided via the Services may continue to be available to third parties.
When you visit the Website/ App, one or more cookies will be sent to the computer/smartphone or other devices being used by you. The cookies are either used to improve the quality of the Website/ App or for storing your preferences as a user, improving search results and tracking user trends. You have the option of disabling cookies via your browser preferences. However, if you disable cookies on your browser, some parts of the Website/ App may not function effectively.
10. Grievance Officer
10.1 In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of our Grievance Officer are provided below:
Name: Alok Nautiyal
Address: S-370, Panchsheel Park, New Delhi - 110 017
11. Dispute Resolution