Refund Policy

This Refund Policy outlines the terms and conditions under which Loanwalle processes refunds, cancellations, and returns for services or products purchased through our Website and App. By using the Platform and making a purchase, you agree to the refund terms described in this Policy.

Introduction & Objective

LoanWalle (operated by LUNEX FINTECH PRIVATE LIMITED) charges certain processing or platform fees for services.

1. Non-Refundable Fees

All service and processing fees are non-refundable, including cases where:

Loan application is rejected.
User cancels after submission.
Incorrect details are provided.

2.Eligible Refunds

Refunds will only be processed in case of

Duplicate payment
Failed transaction where amount is deducted but service not initiated
Excess amount charged

3. Refund Timeline

Approved refunds will be processed within 2–3 working days to the original payment method.